Team Photo

Practice Closed For Staff Training Afternoon Wednesday 9th July 2025

PLEASE NOTE

THE MEDICAL CENTRE

WILL BE CLOSED

From 13:00pm

on WEDNESDAY 9th JULY

FOR STAFF TRAINING

Treatment / Medication can be obtained in non life-threatening situations by calling the NHS 111 Service on Tel: 111

In case of a medical emergency please dial 999

WE WILL RE-OPEN ON

THURSDAY 10th JULY AS NORMAL

Sorry for any inconvenience caused.

 

Thank you

 

IMPORTANT DSPENSARY SERVICE INFORMATION

The Dispensary will be operating altered opening times, commencing 12th May 2025.

The busy bank holiday period, with three bank holidays in quick succession has resulted in increased demand and workload and we need to ensure we maintain safe working practice.

Until further notice the Dispensary will be closed over lunch 12:30 - 13:30 and will close at the earlier time of 5:30pm.

With immediate effect due to the high volume of requests, please allow 3 full working days before coming to collect your prescriptions from the Dispensary.

The team are working very hard to maintain turnaround times under the current pressures and your patience and understanding is very much appreciated.

Please also be aware that if your query relates to Knott-End, Hambleton or another pharmacy you do need to speak with the Reception Team.

 Thank you for your co-operation during this busy time.

Zero Tolerance

Our Practice staff are here to help you.

Our aim is to be as polite and helpful as possible to all patients.

If you consider that you have been treated unfairly or inappropriately, please ask the reception staff to contact the manager or supervisor, who will be happy to address your concerns.

However, shouting and swearing at Practice staff will not be tolerated under any circumstances and patients who are abusive may be removed from the Practice List.

Please help us to help you.

 

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Patient Call Back.pdf

 

 

2025 Patient Survey Now Open

We would be grateful if you would complete this survey about your general practice.

We want to provide the highest standard of care. A summary from this survey will be fed to the team to help them identify areas for improvement. Your opinions are very valuable. There are no right or wrong answers and your individual answers will NOT be identifiable. Thank you.

 

Please take part in our 2025 Patient Survey Here.
Page last reviewed: 01 July 2025
Page created: 05 July 2023