We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Complaints Procedure:

To pursue a complaint in the first instance please speak with the Patient Services Manager. Who will try to resolve your concerns appropriately. If your concern cannot be resolved, and you wish to escalate to a formal complaint you will be required to submit your complaint in writing. A form is available from reception to assist with this. Your complaint will then be escalated to the most appropriate person and an acknowedgement will be issued while we investigate further before sending a formal written response.